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Job Posting Status: Approved
Internal Status Not Set
Organization
Organization Name The Travel Corporation
JOB POSTING INFORMATION
Position Type: Professional Experience Year Co-op (PEY Co-op: 12-16 months)
Job Title: Engineer, Co-Op
Job Location: 33 Kern road
Job Location Type: Hybrid
If working on site, can you provide a copy of your COVID-19 safety protocols?: Yes
Number of Positions: 1
Salary: Salary Not Available, 0 hours per week
Start Date: 05/06/2024
End Date: 04/18/2025
Job Function: Engineering
Job Description: Our co-op role offers the opportunity to engage in defining and delivering technical solutions for our Genesys platform. As an Engineer Co-op, you'll gain hands-on experience and contribute to key aspects of our telephony systems and customer interaction solutions.

DRIVEN BY PASSION, PEOPLE, AND PURPOSE
The Travel Corporation is a highly successful international travel group with over 40 award-winning brands. The company is family-owned, has been in business for four generations over 100 years, operates in more than 60 countries, on seven continents, with over 35 offices and more than 4,000 team members. The tour brands covered by this role include Trafalgar, Insight, Luxury Gold, Costsaver, Brendan Vacations, and Contiki. At TTC, we're committed to sustainability and proudly support TreadRight, an initiative focused on preserving environments and communities worldwide for future generations.

YOUR ROLE INVOLVES
  • Engage in technical discussions with business representatives for high-level requirements understanding.
  • Assist in developing strategy and tactical approaches for Genesys platform, aligned with business goals.
  • Support the ECCS team in consultation and daily operations.
  • Participate in onboarding/offboarding processes and call center call flows design.
  • Maintain documentation for telephony-related activities.
  • Manage incidents, liaising with service partners or vendors as required.
  • Assist with telecommunications operations, analysis, and troubleshooting.
  • Process changes to staffing and disaster recovery conditions.
  • Liaise with third parties, internal teams, and customers for effective voice service delivery.
  • Perform billing analysis, invoice review, and breakdown.
  • Support new and existing platforms and projects.

RECIPE FOR SUCCESS
  • Currently pursuing a degree in Computer Science, Engineering, Mathematics, or related field.
  • Strong interest in contact center technology and support.
  • Effective communication skills and teamwork-oriented mindset.
  • Analytical thinking and attention to detail in network administration tasks.

NICE-TO-HAVES
  • Prior co-op/internship experience in IT or network-related roles.
  • Basic understanding of Genesys or similar platforms.
  • Familiarity with telecommunications systems and customer service solutions.

PERKS
  • Paid sick days
  • Growth - we offer a global training calendar, with a mix of virtual, in-person, and e-learning courses.
  • Giving back - we give you two paid workdays each year to volunteer to make a difference in causes that are close to your heart too. We believe that travel is a privilege, but with that privilege comes the responsibility; to ensure we have a positive impact on the places we go, the people we meet, and the wildlife we enjoy. We ensure that travel is a force for good and that we MAKE TRAVEL MATTER®

The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, but we also celebrate it! If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you.

The Travel Corporation is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act ('AODA'). Applicants are asked to make their needs/requirements, for the purpose of accommodation under AODA, known to Human Resources when they are contacted for an interview.
Job Requirements: RECIPE FOR SUCCESS
  • Currently pursuing a degree in Computer Science, Engineering, Mathematics, or related field.
  • Strong interest in contact center technology and support.
  • Effective communication skills and teamwork-oriented mindset.
  • Analytical thinking and attention to detail in network administration tasks.

NICE-TO-HAVES
  • Prior co-op/internship experience in IT or network-related roles.
  • Basic understanding of Genesys or similar platforms.
  • Familiarity with telecommunications systems and customer service solutions.
Preferred Disciplines:
Computer Engineering
Computer Science
Targeted Co-op Programs:
APPLICATION INFORMATION
Application Deadline: December 26, 2023 11:59 PM
Application Receipt Procedure: Employer Website
If by Website, go to: https://can232.dayforcehcm.com/CandidatePortal/en-US/travelcorp/Site/Travelcorp/Posting/View/1054
Additional Application Information: Please apply directly through our career portal.

Note from the Engineering Career Centre
In addition to applying via the company website, please also click "I intend to apply" so we can track your application.
ORGANIZATION INFORMATION
Organization: The Travel Corporation
Division: Canadian Office
Website: https://ttc.com/
ADDITIONAL INFORMATION
Length of Workterm: FLEXIBLE PEY Co-op: 12-16 months (range)
TAGS
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