Job Posting Status: Approved
Internal Status Not Set

Organization
Organization Name Varicent
JOB POSTING INFORMATION
Position Type: Professional Experience Year Co-op (PEY Co-op: 12-16 months)
Job Title: Technical Analyst
Job Location: Toronto, ON
Job Location Type: Hybrid, 2 days per month in office rest is remote.
If working on site, can you provide a copy of your COVID-19 safety protocols?: No
Number of Positions: 4
Salary: $29.00 hourly for 40 hours per week
Start Date: 05/06/2024
End Date: 08/29/2025
Job Function: Support
Job Description: A named leader by Forrester in the sales performance management space, Varicent was founded in 2005 when we pioneered sales performance management software. Evolving quickly to become the fastest growing software company in North America according to Deloitte's Fast 50™ in 2010, Varicent was acquired by IBM in 2012 and has since been re-founded as an independent global business serving mid-size and enterprise clients with our full suite of solutions to assist in smarter territory and quota planning, efficient lead to revenue operations, and the fastest and most flexible way to pay sellers accurately and on-time. We are looking for talented, driven people that can make an impact across our organization.

As a Technical Analyst you will have the opportunity to work side-by-side with some of the most experienced technology leaders for both on-premise and SaaS products to support our customers/business partners and connect with them by telephone, email and social media e.g. connection sites, forums and other state of the art communication methods. You will also be exposed to a variety of technologies and take responsibility for the creation of a positive customer experience.

Technical Analysts are at the center of our after sales value proposition to our clients and you will lead conversations and coordinate activities with experts and leaders across departments and divisions in Varicent.

What you will do:
  • Resolve complex technical problems in all areas of your assigned products by troubleshooting incidents, collecting detailed problem description, traces and log files, and then replication of the issue.
  • Regularly inform customers on the progress of your investigation and ensure that all related records are properly updated in our CRM system.
  • Cross collaboration with developers and peers will become part of your daily routines.
  • Sharing best practices for the utilization and deployment of Varicent products is elementary to your customer communication and you will help customers maximize their product's business value.
Job Requirements: What you will bring:
  • General software troubleshooting skills (broad experience in logical problem-solving)
  • Familiar with relational databases concepts, both basic administration and SQL scripting
  • Familiar with client server architecture
  • Experience working with and troubleshooting web-based applications
  • Experience of self-sufficiency to install/upgrade/downgrade/configure software in general
  • Ability to communicate clearly (both verbally and in written form) technical instructions to people with limited experience
  • Fluency in English
Preferred Disciplines:
Chemical Engineering
Civil Engineering
Computer Engineering
Computer Science
Electrical Engineering
Engineering Science (Aerospace)
Engineering Science (Biomedical)
Engineering Science (Electrical and Computer)
Engineering Science (Energy Systems)
Engineering Science (Infrastructure)
Engineering Science (Machine Intelligence)
Engineering Science (Math, Stats & Finance)
Engineering Science (Nanoengineering)
Engineering Science (Physics)
Engineering Science (Robotics)
Industrial Engineering
Materials Engineering
Mechanical Engineering
Mineral Engineering
Data Science
Math & Stats
Targeted Co-op Programs:
APPLICATION INFORMATION
Application Deadline: February 18, 2024 11:59 PM
Additional Application Information: Please apply via the employer's website: https://jobs.lever.co/varicent/4274a005-f84f-48c8-8247-cc5397884ff3
Application Method: Access through corporate website / e-mail / applicant tracking system
https://jobs.lever.co/varicent/4274a005-f84f-48c8-8247-cc5397884ff3
ORGANIZATION INFORMATION
Organization: Varicent
Division: Main Office
Website: https://varicent.com/
ADDITIONAL INFORMATION
Length of Workterm: FIXED PEY Co-op: 16 months
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